Alaska Airlines is trying out a new luggage-tagging system at the SeaTac Airport. It could expand to other airports, including some in Alaska.
Customers use new kiosks to weigh their own bags and print out and attach labels. Travelers still must drop off luggage with agents and show identification.
Airline spokeswoman Bobbie Egan says it’s a small change that should save some time.
“The idea here is that as our customers in Seattle gain a little more experience, this could expedite the check-in process,” she says.
She says about 300 people a day use the 12 kiosks installed at SeaTac.
Passengers can pay for bags at the kiosks. Those with premium status or membership in the airline’s Club 49 can enter a mileage plan number to waive those fees.
Alaska and its sister carrier Horizon tried out the system last year in Bend, Oregon. Egan says it could expand beyond SeaTac.
“We wanted to roll it out very slowly so that we could work out any kinks and basically interact with our customers and find out how they like it. As we get more feedback from our customers, we’ll make changes and modify it and may roll it out at other airports,” Egan says.
She says passengers with only carry-on bags will see no change in the check-in process. And the new technology will not cost anyone their job.
SeaTac is the airline’s largest hub, followed by Anchorage, Portland and Los Angeles.