Local News

Computer crash delays Alaska flights

An Alaska Airlines jet waits for boarding at the Juneau Airport last September. Monday’s Alaska Flight 69 from Seattle was stuck at Ketchikan’s airport for about an hour due to a computer outage. File photo.

Flights to and from Alaska were among those affected by a recent international computer system breakdown.

Alaska Airlines reports about 50 planes were delayed Monday night, including 10 out of Anchorage and one from Ketchikan. United, American and Delta were among other affected airlines serving the state.

Delays were caused by a breakdown in the SABRE computer reservation system used by more than 300 airlines worldwide.

Alaska Airlines’ Bobbie Egan says the outage lasted a little more than two hours.

“Our employees had to manually check in passengers like we did back in the good old days,” she said.

Egan said no flights were cancelled. She said extra award-program miles were not offered to passengers, as is sometimes the case. That’s because delays were short and the flights continued.

“If we had any passengers who were significantly inconvenienced we certainly want to hear from them and they can call our customer care department and we’ll deal with each customer on a case-by-case basis,” she said.

The delays began around 7:45 p.m. Monday, Alaska time.

Flights in the air were not affected.

Recent News

Coast Guard assisting in rescue off BC coast

The U.S. Coast Guard cutter SPAR heads south down Tongass Narrows on Friday, toward the Queen Charlotte Islands, to help with a drifting freighter in Canadian waters.
A 440-foot 11-crew freight vessel, the Simushir, ran into trouble off the coast of British Columbia’s Queen Charlotte Islands on Friday, and was disabled and adrift, with about 167,000 gallons of fuel on board. more

Council approves study for failing sea wall

Ketchikan from the water
Council members and city officials stressed that they don’t intend for the city to take on the full burden of fixing the wall, which they say doesn’t even belong to the City of Ketchikan. more